How Billing and Wallet works
Billing and Wallet Management in emSigner
Overview
emSigner uses a hybrid billing model that combines subscription-based counters with a prepaid wallet system. This approach provides flexibility for predictable usage (such as users and envelopes) while enabling pay-as-you-go consumption for value-added and third-party services.
Subscription Counters
User-Based Counters
User-based subscriptions are measured by the number of active users enabled on the platform.
Only users who are enabled and can log in are counted.
Deactivated users are excluded from billing.
User counters reset or renew based on the subscription term.
Envelope-Based Counters
Envelope-based subscriptions are measured by the number of envelopes sent for signature.
An envelope represents a document or set of documents sent to one or more recipients.
Envelope counters are consumed when an envelope is created and sent.
Envelope usage is tracked in real time and reflected in subscription usage reports.
Wallet-Based Billing
emSigner Wallet
For services not covered under subscription counters, emSigner maintains an internal wallet.
The wallet operates on a prepaid balance model.
Wallet balance is consumed based on actual service usage.
Administrators can monitor wallet balance and transaction history.
Services Charged via Wallet
The wallet is used for billing the following categories of services:
Third-party eSignature services
Qualified Electronic Signature (QES) providers
European Union Qualified Trust Service Providers
India-based Qualified Electronic Signature services
Messaging services
SMS notifications
WhatsApp notifications
eStamping services
Government or authorized eStamping providers
Each usage event deducts the applicable amount from the wallet in real time.
Pricing Model
Default Pricing
emSigner maintains default price points for all wallet-based services, which apply unless otherwise agreed.
Pricing is defined per transaction, message, or signature event.
Charges are applied automatically upon service consumption.
Customer-Specific Pricing
For enterprise customers, custom pricing may be configured based on:
Expected or committed volumes
Geographic scope
Service mix (for example, QES + SMS + eStamping)
Customer-specific pricing overrides the default rates and is applied transparently during wallet deduction.
Wallet Recharge & Balance Management
Wallets can be recharged through approved payment methods or invoicing arrangements.
Low-balance alerts may be configured to avoid service interruptions.
If the wallet balance is insufficient, wallet-based services may be temporarily unavailable until the balance is replenished.
Usage Visibility & Reporting
Administrators can access detailed reports that include:
Subscription counter usage (users and envelopes)
Wallet transaction history
Service-wise consumption breakdown
Applicable pricing per transaction
These reports support cost tracking, reconciliation, and audit requirements.
Important Notes
Subscription counters and wallet balances operate independently.
Consuming a wallet-based service does not affect user or envelope counters.
Pricing changes or custom rate configurations require confirmation through emSigner support.
Need Help?
For wallet recharges, pricing clarification, or enabling additional services, please contact your emSigner administrator or raise a request through the emSigner Support Portal.
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