# Data Residency

### Data Residency in emSigner

#### Overview

emSigner is designed to support **data residency and regulatory compliance** across multiple geographies. All customer data is stored and processed within the **data residency zone** associated with the customer’s subscription.

#### Supported Data Residency Zones

emSigner currently supports the following residency zones:

* **United States**
* **Europe**
* **United Arab Emirates (UAE)**
* **India**
* **Indonesia**

Each zone operates on a logically and physically isolated infrastructure to meet local data protection and regulatory requirements.

#### How Data Residency Is Determined

* The **email ID used during login** is used by emSigner to determine the **default data residency zone** applicable to the user.
* This mapping is based on how the user’s **subscription is provisioned and tagged** in the system.

#### Multiple Residency Zones on a Subscription

* If a user’s organization has a subscription that is **enabled for more than one data residency zone**, emSigner will:
  * **Prompt the user on screen** during login or access
  * Allow the user to **select the appropriate residency zone** for that session

This ensures users always work within the correct regulatory and operational boundary.

#### Where Your Data Is Stored

All data associated with a subscription is stored **exclusively within the selected data residency zone**, including:

* Documents and uploaded files
* Signing transactions and envelopes
* Audit trails, logs, and completion certificates
* Metadata related to users and workflows

Data **does not move across regions** unless explicitly provisioned through a separate subscription or contractual arrangement.

#### Key Points to Note

* Data residency is enforced at the **subscription level**
* Users cannot access or view data outside their assigned residency zone
* Residency selection (where applicable) does not affect document integrity or legal validity

#### Need to Change or Add a Residency Zone?

If your organization requires:

* A change in data residency, or
* Enablement of additional residency zones

Please contact **emSigner Support or your Account Manager** to evaluate availability and compliance requirements.


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