Changing the number of users

Adding Users to Your Subscription

emSigner allows account administrators to add users to an existing user-based subscription plan at any time, without changing the current plan or billing cycle.

Step 1: Navigate to Subscription Management

Go to Settings → Subscription Management. The page displays your current subscription details including:

• Plan name and users included

• Subscribed date and expiry date

• Billing cycle

• User Limit and Active Users count

Step 2: Initiate User Addition

Click Add More User(s) to open the Add More Users panel. The panel displays your current subscription details for reference:

• Plan — Your active plan name.

• Active Users — Current number of active users against the total user limit.

• Days Remaining — Number of days left in the current subscription cycle.

Step 3: Enter Number of Users to Add

Enter the number of additional users you wish to add. The Price Breakdown section updates in real time and displays:

• Base price per user

• Pro-rata days remaining in the current billing cycle

• Subtotal

• Applicable taxes

• Total amount payable

Step 4: Proceed to Payment

Click Proceed to Payment to be redirected to the secure payment gateway. Complete the payment using your preferred payment method — UPI, Credit/Debit Card, Net Banking, or Wallet.

Step 5: Confirmation

Once the payment is successful, a Payment Successful confirmation is displayed with the Transaction ID and Amount paid. The confirmation window closes automatically after a few seconds.

Step 6: Updated Subscription

After successful payment, the Subscription Management page reflects the updated user limit immediately. The subscription validity and billing cycle remain unchanged. You can now proceed to onboard the newly added users via Manage Users.