# Billing and Wallets

emSigner follows a hybrid billing model that combines subscription plans based on users and envelopes with a prepaid wallet for third-party and value-added services. User and envelope plans define core platform usage, while the wallet is used for services such as SMS and WhatsApp notifications, eStamping and stamp duty, Aadhaar-based and other remote eSignature services, digital and cloud signature providers, qualified signatures (eIDAS), and identity verification services, depending on the customer’s configuration and enabled integrations.

Subscription counters and wallet balances operate independently and are tracked in real time. Wallet charges are applied based on actual consumption using default or customer-specific pricing. Any unused wallet balance may be refundable upon subscription termination, subject to applicable contractual terms.