# Recalling an envelope

emSigner allows the initiator to **recall a document that is currently pending with participants**, provided the signing workflow has not yet been completed. Recalling a document immediately stops the signing process and notifies relevant participants.

***

#### Where Recall Is Available

A document can be recalled **only when it is in progress**.

To access the recall option:

* Navigate to **Dashboard**
* Open the **Waiting for Others** tab
* Locate the required envelope
* From the **Actions** dropdown, select **Recall**

The Recall option is available only for envelopes initiated by you and currently awaiting participant action.

<figure><img src="/files/FY4iPYrG9J0rzUitHWzT" alt=""><figcaption></figcaption></figure>

***

#### Providing Recall Remarks

When you choose to recall an envelope:

* A confirmation dialog is displayed
* Enter **remarks** explaining the reason for recall\
  \&#xNAN;*(maximum 200 characters)*

Remarks are mandatory and help participants understand why the document was recalled.

Click **OK** to confirm the recall action. A success message is displayed confirming the document has been recalled

<figure><img src="/files/w79LjANWEiyvPAZLjRNX" alt=""><figcaption></figcaption></figure>

***

#### Participant Notification

After recall:

* **All participants** receive an email notification
* The email includes:
  * Document name
  * Recall reason (remarks entered by the initiator)
  * Recalled by and recalled on details
  * Reference number (if applicable)

This ensures transparency and clear communication with all stakeholders.

<figure><img src="/files/wvMNsORU4ehJoRDRhcRE" alt=""><figcaption></figcaption></figure>

***

#### Impact on Signing Order

Once recalled:

* The recall action is reflected in the **Signing Order diagram**
* The workflow status visually indicates that the envelope has been recalled
* This helps track where the process was stopped

<figure><img src="/files/MxyJ5hxGxs41sZu9lHca" alt=""><figcaption></figcaption></figure>

***

#### Viewing Recalled Documents in DocStore

Recalled envelopes are stored for reference and audit purposes.

To view recalled documents:

* Navigate to **Doc Store**
* Use **Filter by Status**
* Select **Recalled**

The recalled envelope appears in the list with:

* Created by and date
* Envelope details
* Recalled by and recalled on information
* Access to remarks and signing order details
* Option to mark as inactive

<figure><img src="/files/iK2uBL8S7heqC9DXjQ6D" alt=""><figcaption></figcaption></figure>

#### Key Notes

* Recall is possible **only before the document is completed**
* A recalled document cannot be resumed; it must be re-initiated if required
* Remarks entered during recall are visible to participants
* Recall status is consistently reflected across:
  * Dashboard
  * DocStore
  * Signing Order diagram
  * Email notifications


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