How do I Decline a Document?

If you are an Ad-hoc user

Step 1: You will receive an e-mail from emSigner. This will be a system generated e-mail sent on behalf of the sender

Step 2: Click on PREVIEW & SIGN button in the email

Step 3: upon clicking on the “Preview & Sign” button, you will be navigated to the browser where you can view of the document. On top, you will see the ‘Decline‘ button

Step 4: You will prompted to input remarks for declining document

Step 5: Input your remarks and click ‘Ok‘ to decline the document

Step 6: Once the document is declined, a message will be displayed as “The document has been declined successfully”. Also an email will be triggered for both the signatory and the user who initiated the document. This Email will contain the reason for declining the document.

If you are an Admin or Internal user

Step 1: Login to using your User Name and Password

Step 2: Once you login, you’ll be able to view the dashboard, click on the Pending tab

Step 3: You will see a list of records that needs action (sign or decline). You will find a “view document” icon under Actions column

Step 4: Click on “View Document” icon. You will be navigated to the view page where you’ll find a “Decline” button

Step 5: Click “Decline” button, you will prompted to input remarks for declining document enter the remarks and click on OK to decline the document. You can access this document from the declined tab on the dashboard

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