How do I Decline Document Signing?

If you are an Ad-hoc user

Step 1: You will receive an e-mail from emsigner. This will be a system generated e-mail sent on behalf of the sender

Step 2: You will see SIGN/DECLINE button in email body

Step 3: Click "Sign/Decline" button in e-mail. You will be navigated to the browser and you can view of the document. On top, you will find a “Decline” button

Step 4: Click “Decline” button, you will prompted to input remarks for declining document

Step 5: Input remarks and click “Ok” to decline the document

Step 6: Once the document is declined, a message will be displayed as “The document has been declined successfully”. Also an email will be triggered for both signatory and user who initiated the document. Email will contain the reason for declining the document.

If you are an Admin or Internal user

Step 1: Login to www.emsigner.com using your User Name and Password

Step 2: You will see dashboard in the landing page once you login successfully. Click Pending tab

Step 3: You will see list of records that requires to take an action (sign or decline). You will find a “view document” icon under Actions column in the list grid

Step 4: Click “View Document” icon. You will be navigated to the view page (Tracker page). On top, you will find a “Decline” button

Step 5: Click “Decline” button, you will prompted to input remarks for declining document

Step 6: Input remarks and click “Ok” to decline the document

Step 7: You will see the declined document in “Declined” tab.

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