Customer Relationship Management (CRM) Systems

Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. CRM systems are designed to compile information on customers across different channels -- or points of contact between the customer and the company -- which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customer-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.

Zoho CRM is a cloud based solution that helps you track sales activities, predict customer behaviour, automate, and keep sales processes streamlined.

Zoho Recruit provides API (Application Programming Interface) for integrating Recruit modules with third-party applications, portals or websites, and customizes as per your needs.

Organizations can use emSigner with Zoho for retrieving documents and downloading them in emSigner by communicating to the Zoho web services using recruit APIs. eMudhra’s emSigner solution can help organizations save money, time and space, boost productivity, and make information sharing easier.

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