Signature Failover

Overview

Signature Failover allows administrators to configure alternate signing methods that are automatically used when the primary signing method fails or becomes unavailable. This ensures uninterrupted signing and higher completion rates.

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Accessing Signature Failover

From the Dashboard → Settings → Manage Signature Failover

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Manage Signature Failover

This screen displays all configured failover profiles and allows administrators to create, edit, or delete profiles.

Available Actions

• Add New – Create a new failover profile

• Edit – Modify an existing profile

• Delete – Remove a profile

• Search / Clear – Filter profiles by name

Each profile shows:

• Profile Name

• Created By

• Created Date

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Creating or Editing a Failover Profile

Profile Name

A mandatory name used to identify the failover configuration.

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Aadhaar Options

Enable the Aadhaar authentication methods that can be used during failover:

• OTP

• Biometric

• IRIS

• Face Capture

Only enabled options are considered during signing.

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Signature Type Configuration

Administrators define the failover logic by configuring:

Field	Description
Signature Type	Available signing methods
Retry Attempts	Number of attempts before failover
Order	Priority in which methods are tried

Supported signature methods include Digital Signature, eSignature, Aadhaar eSign variants, eMudhra KYC eSign, and Qualified Signature (eIDAS).

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Failover Behavior

• Signing starts with the lowest order value

• If the configured retry attempts fail, emSigner automatically switches to the next method

• The process continues until signing is successful or all methods are exhausted